Frequently Asked Questions

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Find answers to our most commonly asked questions below. If you can't find what you're looking for, please reach out to us directly via WhatsApp.

Orders & Products

Are your calligraphy pieces handcrafted?
Yes. Every Sahebdeen piece is handcrafted by skilled calligraphers using traditional Arabic script techniques.

Is the Arabic text accurate?
Absolutely. Accuracy and reverence for the sacred text is our highest priority. Every piece is verified before it leaves our studio.

Can I request a custom piece?
Yes! Contact us via WhatsApp with your idea and we'll guide you through the entire process.

Shipping & Delivery

How long does delivery take?
Within the UAE, standard delivery takes 2–4 business days after dispatch.

Do you ship internationally?
Yes, we ship to select countries across the Middle East and worldwide.

Returns & Refunds

Can I return my order?
Yes, we accept returns within 7 days of delivery for unused items. Bespoke pieces are non-refundable.

What if my piece arrives damaged?
Contact us within 48 hours with photos and we will arrange a replacement or full refund.

Payments

What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout.

Is it safe to pay on your website?
Yes. Our website uses SSL encryption and all payments are processed through a secure, trusted payment gateway.